Wednesday, July 13, 2011

How Email works(and how to fix it)

Have you ran into this before with staff or employees:

You send an email out for weeks and the user gets them and respond.
You send another email later months later and they don't. Or at least they say they don't.

You hear people say:
"What's the deal? I sent it out. There must be something wrong with our email system.
Yeah, I've sent out 100's today, and so has the rest of the company, but this one person said they didn't get it."

Well, it's not that simple. Today with SPAM protection, Malware protection, FREE email services like GOOGLE and YAHOO, there are alot of things that can go wrong and can delay email.

Here is a great image on how email REALLY works


Now the above happens within seconds or minutes, but alot of processing going on.

How Do you know Whose fault it is when email does not arrive?

1. If you did not receive a Bounceback error or message telling you that something is wrong with the email you sent, it's 99.99% an issue with the recepients email system. It means that the end recipient has blocked you, they are down, or something is going on with their mail systems.

2. If you did get a Bounceback then this will give you some direction what the issue is and what it could be.

3. If you or all your employees cannot send email, then YOU have a problem and call your IT Consultant or Admin to address it immediately.

4. If you email a lot, and one person did not receive it, it will probably be their side.


Help your IT Department Help you get the bottom of the issue

1. What email address we're you trying to send to?
2. What time was it.
3. We're you sending from from Outlook, entourage, webmail or mobile device.
4. Can you remember what was the subject of the email?
5. Most important, if you received a bounceback please forward that to IT.. Oherwise forward the whole email error code in the bounceback to the IT team.

Once you have all the information above, submit to your HelpDesk or IT Consulting firm so they can help you as quickly as possible.

They can check the Exchange Servers for delivery confirmation and other tools to help diagnose the issue.

If you don't provide this information above, those questions above will be your next questions from IT.

Pass this along if you found it helpful.

Let us know if you need help diagnosing email issues or need a more reliable email solution for your business.

Garett Chipman
__________________________
CEO \ TVG Consulting
"Providing Reliable and Stable Business Technology Solutions"
818-579-7370 x205
technology consulting los angeles, outsourcing computer, outsourcing it support, los angeles it consultants, orange county it consulting, it outsourcing los angeles, it consultant orange county, it support and services, it support orange county, it outsourcing support, outsourced computer support, outsource computer support, computer support outsourcing, los angeles it outsourcing, network support orange county, it support la, it consulting orange county, los angeles it consulting, outsourced network support, it support and consulting, it consultant los angeles, it consulting los angeles, it support managed services, it and network support, outsourcing support it, it consultants

Tuesday, July 12, 2011

IT Security: Bandwidth usage out of control!

In today's world the internet is so integrated into alot of businesses daily "duties". Of which employees some times take advantage of the cheap large speeds. Some businesses say they to watch youtube, download music, send large files,...the list goes on, but most do not "need" it on a daily basis.


For IT Support, it's a nightmare to manage, and actually an unacceptable policy to let users do whatever they want.


Really? 
Because we  explain that some bandwidth management needs to be put in place so we can see who is doing what, stop illegal activity, and potentially enforce compliance HR policies and other  unnecessary "activities" being done on the network, and in a positive note - how to optimize the experience and your network.


What can Bandwidth Management do?
Slow down the bandwidth hungry programs and users who use them.
Prioritize the important high-traffic on the network(phones, Video Conferencing, FTP,..)
Optimize the traffic and increase the efficiency on your network.


Why should you Manage Your Bandwidth:
MONEY - Bandwidth can cost you $1000's in lost productivity and you need to make sure your protecting that investment.
Improve your Experience on the "net" - Bandwidth Management can tell the difference between slow and unresponsive internet and one that is fast and responsive. For high priority applications like Video Conferencing and VOIP solutions, it can make a difference between night and day.


Some examples:
It's time to share a file -  A user accessng simple internet needs should not have to be sacrificed for the bandwidth hog who downloads 2 gb movie during their lunch, or didn't know you could not email a 300 mb file over email. Now blocking all video access or audio streaming sites is not fair/nice as well if that is what the business does. What BM does is allow the CEO who is doing what, because 9/10 it's a select few that are taking up a majority of the bandwidth and sometimes not even knowing it.


Traffic flow on the network - It's up to the company to set the priority of who can do what, at what time, and for how long and for how much. Some people cannot do their work without watching video online. But there are ways to have those users do their job, while not sacrificing the simple internet users.


If you have consistent bandwidth slowness issues, cannot resolve who or what is causing the slowness on your network, or might believe you have security holes on your network causing this, please give us a call to see if it's a simple fix or help you or your IT administrator resolve this headache bandwidth out of control!


Garett Chipman
__________________________
CEO \ TVG Consulting
"Providing Reliable and Stable Business Technology Solutions"
818-579-7370 x205
technology consulting los angeles, outsourcing computer, outsourcing it support, los angeles it consultants, orange county it consulting, it outsourcing los angeles, it consultant orange county, it support and services, it support orange county, it outsourcing support, outsourced computer support, outsource computer support, computer support outsourcing, los angeles it outsourcing, network support orange county, it support la, it consulting orange county, los angeles it consulting, outsourced network support, it support and consulting, it consultant los angeles, it consulting los angeles, it support managed services, it and network support, outsourcing support it, it consultants los 

Monday, July 11, 2011

Is your business relocating? Adding a another branch office? Get a FREE IT relocation .pdf

We are giving away our Company Relocation Steps and Timeline check list in .pdf format.

This 1 page document/checklist will breakdown all the steps you need to to make sure are everything is in place as you move or relocate.

Check list includes: 
  • moving your internet connection and timeline needs
  • Phone system needs
  • Updating contracts
  • Etc…
If you are moving or if you know anybody who is moving to a new location, adding another location please forward them this document and let us know. Additionally don't hesitate to have them give us a call if you need help with anything on the list.



If want a copy of this document, please email us your full name and your business email address to:  moving @ TVG Consulting.com

Thank you.

Garett Chipman
CEO \ TVG Consulting
"Solving Small/Medium Sized Business IT Headaches"
818-579-7370 Ix t consulting Burbank, it consulting 91601, it consulting north Hollywood, phone system Burbank, it consulting Santa Monica, computer support Santa Monica, it consulting woodland hills, Computer support 91620, network consultant 91601, it consulting Sherman oaks, it consulting Sherman oaks, computer consulting 91601, phone system north Hollywood, it consulting Encino, phone system encino, computer support north Hollywood, computer consultant Burbank, computer consultant encino, computer support encino, small business computer support los angeles, computer support Burbank, small business computer consultant burbank, small business computer consultant Los Angeles, it consulting los angeles,phone system los angeles, business it support encino, business techsupport encino,

Sunday, July 10, 2011

2011: It's all down hill from here! Every day counts.

We're half way done with 2011. Deficit budgets, Casey Anthony, and  too much political banter between the 2 parties while the small business owner sits and waits to see how it affects us.


The good news is there are alot of small business's that are growing or are at the next stage of growing and looking how to do it.





One key to growth in any business, we have found,  is who you build relationships with. As in life, you cannot do it alone. 








Here at TVG we  too have a lot of great things going on this year:


Potential business acquisition, companies needing help expanding their business and IT needs, server room build outs, projects, new products lines, new services, offering new phones system services and solutions, working with good partners, (and getting past frustrating ones), opportunities, perfecting value sales, working on business relationships, new deals, trying to build new ones and above all, staying focused.


With everything going on, we are going to expand our newsletter to include partner relationship highlights(business partners we recommend ), helping existing and new clients save $1000's per mth on wasted IT, and insider tips on business growth ideas that actually and have been tested in the field.


If your a business owner and want to receive our newletters for a trial to see if you find it helpful, then please email us your full name and business email to:
newsletter @ Tvgconsulting.com


Thank you and welcome your feedback.


Garett Chipman
__________________________
CEO \ TVG Consulting
"Solving Small/Medium Sized Business IT Headaches"
818-579-7370
It consulting Burbank, it consulting 91601, it consulting north Hollywood, phone system Burbank, it consulting Santa Monica, computer support Santa Monica, it consulting woodland hills, Computer support 91620, network consultant 91601, it consulting Sherman oaks, it consulting Sherman oaks, computer consulting 91601, phone system north Hollywood, it consulting Encino, phone system encino, computer support north Hollywood, computer consultant Burbank, computer consultant encino, computer support encino, small business computer support los angeles, computer support Burbank, small business computer consultant burbank, small business computer consultant Los Angeles, it consulting los angeles, phone system los angeles, business it support encino, business techsupport encino,