Friday, October 14, 2011

Paypal link issue: Hangs outlook with receipt

Anyone using Paypal might be getting a little "hang time" when getting a payment receipt from your paypal account.


If you click on the email receipt from a paypal email or if you start up your outlook and you notice a hang up, it's trying to connect to an outside link that is not available thus hanging outlook.


It's trying to connect to:
 \\102.112.207.net\b\ss\paypalglobal\1\G.4--NS 


What to do?


Don't click on it because it will hang outlook. 
Shut down outlook and run it in SAFE MODE.


Start; RUN type outlook /safe


Then either move it or delete it.

Paypal is working on the fix and will have an update.






Garett Chipman
__________________________
CEO \ TVG Consulting
"Providing Reliable and Stable Business Technology Solutions"
818-579-7370 x205
technology consulting los angeles, outsourcing computer, outsourcing it support, los angeles it consultants, orange county it consulting, it outsourcing los angeles, it consultant orange county, it support and services, it support orange county, it outsourcing support, outsourced computer support, outsource computer support, computer support outsourcing, los angeles it outsourcing, network support orange county, it support la, it consulting orange county, los angeles it consulting, outsourced network support, it support and consulting, it consultant los angeles, it consulting los angeles, it support managed services, it and network support, outsourcing support it, it consultants

Wednesday, July 13, 2011

How Email works(and how to fix it)

Have you ran into this before with staff or employees:

You send an email out for weeks and the user gets them and respond.
You send another email later months later and they don't. Or at least they say they don't.

You hear people say:
"What's the deal? I sent it out. There must be something wrong with our email system.
Yeah, I've sent out 100's today, and so has the rest of the company, but this one person said they didn't get it."

Well, it's not that simple. Today with SPAM protection, Malware protection, FREE email services like GOOGLE and YAHOO, there are alot of things that can go wrong and can delay email.

Here is a great image on how email REALLY works


Now the above happens within seconds or minutes, but alot of processing going on.

How Do you know Whose fault it is when email does not arrive?

1. If you did not receive a Bounceback error or message telling you that something is wrong with the email you sent, it's 99.99% an issue with the recepients email system. It means that the end recipient has blocked you, they are down, or something is going on with their mail systems.

2. If you did get a Bounceback then this will give you some direction what the issue is and what it could be.

3. If you or all your employees cannot send email, then YOU have a problem and call your IT Consultant or Admin to address it immediately.

4. If you email a lot, and one person did not receive it, it will probably be their side.


Help your IT Department Help you get the bottom of the issue

1. What email address we're you trying to send to?
2. What time was it.
3. We're you sending from from Outlook, entourage, webmail or mobile device.
4. Can you remember what was the subject of the email?
5. Most important, if you received a bounceback please forward that to IT.. Oherwise forward the whole email error code in the bounceback to the IT team.

Once you have all the information above, submit to your HelpDesk or IT Consulting firm so they can help you as quickly as possible.

They can check the Exchange Servers for delivery confirmation and other tools to help diagnose the issue.

If you don't provide this information above, those questions above will be your next questions from IT.

Pass this along if you found it helpful.

Let us know if you need help diagnosing email issues or need a more reliable email solution for your business.

Garett Chipman
__________________________
CEO \ TVG Consulting
"Providing Reliable and Stable Business Technology Solutions"
818-579-7370 x205
technology consulting los angeles, outsourcing computer, outsourcing it support, los angeles it consultants, orange county it consulting, it outsourcing los angeles, it consultant orange county, it support and services, it support orange county, it outsourcing support, outsourced computer support, outsource computer support, computer support outsourcing, los angeles it outsourcing, network support orange county, it support la, it consulting orange county, los angeles it consulting, outsourced network support, it support and consulting, it consultant los angeles, it consulting los angeles, it support managed services, it and network support, outsourcing support it, it consultants

Tuesday, July 12, 2011

IT Security: Bandwidth usage out of control!

In today's world the internet is so integrated into alot of businesses daily "duties". Of which employees some times take advantage of the cheap large speeds. Some businesses say they to watch youtube, download music, send large files,...the list goes on, but most do not "need" it on a daily basis.


For IT Support, it's a nightmare to manage, and actually an unacceptable policy to let users do whatever they want.


Really? 
Because we  explain that some bandwidth management needs to be put in place so we can see who is doing what, stop illegal activity, and potentially enforce compliance HR policies and other  unnecessary "activities" being done on the network, and in a positive note - how to optimize the experience and your network.


What can Bandwidth Management do?
Slow down the bandwidth hungry programs and users who use them.
Prioritize the important high-traffic on the network(phones, Video Conferencing, FTP,..)
Optimize the traffic and increase the efficiency on your network.


Why should you Manage Your Bandwidth:
MONEY - Bandwidth can cost you $1000's in lost productivity and you need to make sure your protecting that investment.
Improve your Experience on the "net" - Bandwidth Management can tell the difference between slow and unresponsive internet and one that is fast and responsive. For high priority applications like Video Conferencing and VOIP solutions, it can make a difference between night and day.


Some examples:
It's time to share a file -  A user accessng simple internet needs should not have to be sacrificed for the bandwidth hog who downloads 2 gb movie during their lunch, or didn't know you could not email a 300 mb file over email. Now blocking all video access or audio streaming sites is not fair/nice as well if that is what the business does. What BM does is allow the CEO who is doing what, because 9/10 it's a select few that are taking up a majority of the bandwidth and sometimes not even knowing it.


Traffic flow on the network - It's up to the company to set the priority of who can do what, at what time, and for how long and for how much. Some people cannot do their work without watching video online. But there are ways to have those users do their job, while not sacrificing the simple internet users.


If you have consistent bandwidth slowness issues, cannot resolve who or what is causing the slowness on your network, or might believe you have security holes on your network causing this, please give us a call to see if it's a simple fix or help you or your IT administrator resolve this headache bandwidth out of control!


Garett Chipman
__________________________
CEO \ TVG Consulting
"Providing Reliable and Stable Business Technology Solutions"
818-579-7370 x205
technology consulting los angeles, outsourcing computer, outsourcing it support, los angeles it consultants, orange county it consulting, it outsourcing los angeles, it consultant orange county, it support and services, it support orange county, it outsourcing support, outsourced computer support, outsource computer support, computer support outsourcing, los angeles it outsourcing, network support orange county, it support la, it consulting orange county, los angeles it consulting, outsourced network support, it support and consulting, it consultant los angeles, it consulting los angeles, it support managed services, it and network support, outsourcing support it, it consultants los 

Monday, July 11, 2011

Is your business relocating? Adding a another branch office? Get a FREE IT relocation .pdf

We are giving away our Company Relocation Steps and Timeline check list in .pdf format.

This 1 page document/checklist will breakdown all the steps you need to to make sure are everything is in place as you move or relocate.

Check list includes: 
  • moving your internet connection and timeline needs
  • Phone system needs
  • Updating contracts
  • Etc…
If you are moving or if you know anybody who is moving to a new location, adding another location please forward them this document and let us know. Additionally don't hesitate to have them give us a call if you need help with anything on the list.



If want a copy of this document, please email us your full name and your business email address to:  moving @ TVG Consulting.com

Thank you.

Garett Chipman
CEO \ TVG Consulting
"Solving Small/Medium Sized Business IT Headaches"
818-579-7370 Ix t consulting Burbank, it consulting 91601, it consulting north Hollywood, phone system Burbank, it consulting Santa Monica, computer support Santa Monica, it consulting woodland hills, Computer support 91620, network consultant 91601, it consulting Sherman oaks, it consulting Sherman oaks, computer consulting 91601, phone system north Hollywood, it consulting Encino, phone system encino, computer support north Hollywood, computer consultant Burbank, computer consultant encino, computer support encino, small business computer support los angeles, computer support Burbank, small business computer consultant burbank, small business computer consultant Los Angeles, it consulting los angeles,phone system los angeles, business it support encino, business techsupport encino,

Sunday, July 10, 2011

2011: It's all down hill from here! Every day counts.

We're half way done with 2011. Deficit budgets, Casey Anthony, and  too much political banter between the 2 parties while the small business owner sits and waits to see how it affects us.


The good news is there are alot of small business's that are growing or are at the next stage of growing and looking how to do it.





One key to growth in any business, we have found,  is who you build relationships with. As in life, you cannot do it alone. 








Here at TVG we  too have a lot of great things going on this year:


Potential business acquisition, companies needing help expanding their business and IT needs, server room build outs, projects, new products lines, new services, offering new phones system services and solutions, working with good partners, (and getting past frustrating ones), opportunities, perfecting value sales, working on business relationships, new deals, trying to build new ones and above all, staying focused.


With everything going on, we are going to expand our newsletter to include partner relationship highlights(business partners we recommend ), helping existing and new clients save $1000's per mth on wasted IT, and insider tips on business growth ideas that actually and have been tested in the field.


If your a business owner and want to receive our newletters for a trial to see if you find it helpful, then please email us your full name and business email to:
newsletter @ Tvgconsulting.com


Thank you and welcome your feedback.


Garett Chipman
__________________________
CEO \ TVG Consulting
"Solving Small/Medium Sized Business IT Headaches"
818-579-7370
It consulting Burbank, it consulting 91601, it consulting north Hollywood, phone system Burbank, it consulting Santa Monica, computer support Santa Monica, it consulting woodland hills, Computer support 91620, network consultant 91601, it consulting Sherman oaks, it consulting Sherman oaks, computer consulting 91601, phone system north Hollywood, it consulting Encino, phone system encino, computer support north Hollywood, computer consultant Burbank, computer consultant encino, computer support encino, small business computer support los angeles, computer support Burbank, small business computer consultant burbank, small business computer consultant Los Angeles, it consulting los angeles, phone system los angeles, business it support encino, business techsupport encino,

Saturday, May 14, 2011

Apps: Pretty cool Android Printing app + Free

Now there are a series of Iphone/Ipad printing apps. But for the Android devices, it's a little thin.

I have a DroidX and a Android tablet. My other technicians have Ipad's and phone and they love those. Fair enough. Not worth an octogon MMA match. Whatever gets the job done,

Went on a temp search for a Andorid printing app and found: PrintBot. Simple, has a ton of printers drivers installed. The Generic driver even works well with the large workcenter printers.

Prints PDF, word, images from any application. Click on file and send to PRINTBOT.
http://www.appbrain.com/app/printbot/net.jsecurity.printbot

Downside:
You cannot save multiple printers like on windows or MAC. You have to change the printer if your at another location.
You cannot print an email by itself or TXT.

If you want a simple attachment printing app for android, works well.

Other Android printing apps:
http://www.appbrain.com/app/printershare%E2%84%A2-mobile-print/com.dynamixsoftware.printershare - Nice but you need to buy the full version to do anything of value.
http://www.appbrain.com/app/hp-iprint-photo/com.hp.android.print - for printing HP photos only
http://www.appbrain.com/app/cloud-print-beta/com.pauloslf.cloudprint - not tested but looks good.

Let us know if there is any other better apps for printing on the android platform.


Garett Chipman
__________________________
CEO \ TVG Consulting
"Solving Small/Medium Sized Business IT Headaches"
818-579-7370
computer consultant Burbank, computer consultant 91601, computer consultant north Hollywood, tech support 91601, tech support Santa Monica, computer support Santa Monica, ca, computer consultant woodland hills, Computer support 91620, network consultant 91601, IT consultant Burbank 91601, tech support north Hollywood, small business computer support Encino, tech support encino, computer support north Hollywood, computer consultant Burbank, computer consultant encino, computer support encino, small business computer support los angeles, small business computer support encino, computer support Burbank, small business computer consultant burbank, small business computer consultant Los Angeles, business it support los angeles, business techsupport los angeles, business it support encino, business techsupport encino, small business, small business

Tech Tip: Cannot Play WAV voicemail in Outlook anymore! Help

So you have a phone system that can email your voicemails.
-> (if your phone system does not currently email you your voicemails, then please call and ask us to check if your system does or does not have that feature and what you can do about it)

So, you used to be able to play your voicemails via a wav file attachment from your outlook(entourage/Macmail/Webmail) or your mobile device. Really useful feature and I think should be a standard feature nowadays in all phonesystems.

Suddenly you go to click your latest voicemail, and nothing. Error.

Outlook keeps a temp folder for opening up all attachements and it's hidden in Windows 7. Sometimes a file can become locked in that folder and is unaccessable.

Simple solution:
Delete the all files in the temp folder.
If you cannot find it in Windows 7, look for a folder called:

C:\Users\%USERNAME%\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\F2OLM1OC\
(replace your name with the %Username% above)
Or
 "content.outlook"
or
"Temporary Internet Files"

Then , delete everything in that temp folder

Alternative way:
If you don't know how or don't know how to use the registry, I am not going to show you how. You can severly damage your Windows 7 and make it unusable. Don't CHANGE anything, this just shows you where your temp folder is located if you cannot find it.

Goto here to locate where your temp folder is hold your wav file hostage:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Security

Got there and delete all temp items.

Hope this helps.


Garett Chipman
__________________________
CEO \ TVG Consulting
"Solving Small/Medium Sized Business IT Headaches"
818-579-7370
computer consultant Burbank, computer consultant 91601, computer consultant north Hollywood, tech support 91601, tech support Santa Monica, computer support Santa Monica, ca, computer consultant woodland hills, Computer support 91620, network consultant 91601, IT consultant Burbank 91601, tech support north Hollywood, small business computer support Encino, tech support encino, computer support north Hollywood, computer consultant Burbank, computer consultant encino, computer support encino, small business computer support los angeles, small business computer support encino, computer support Burbank, small business computer consultant burbank, small business computer consultant Los Angeles, business it support los angeles, business techsupport los angeles, business it support encino, business techsupport encino, small business, small business consulting service

Monday, April 18, 2011

Where is my new outlook contacts??

As most of you have experienced with the new Outlook 2010 - yes, has many changes/improvements/frustrations.


One lovely feature is called Suggested Contacts.


Lovely- because when your typing or responding to a new email, or decided to fill out the details of a new contact, it will automatically save them - not in your contacts section.
 (in Outlook 2003/07 when you typed a name in the TO: of a new email, it would list possible names that you've used before(legitimate contacts or cached names only) and the file was called a N2K file.)


Well Outlook 2010 has done away with N2k files.


GOOD: Because this Suggested Contacts follow the user around - other desktops, or webmail. They don't have to worry about re-caching names like 2007/03
BAD:  You  cannot export all the cached names in a N2K file to the Outlook 2010. The end user has to start over re-typing/caching the emails.


That still doesn't answer my question. Where is the new contact I created?


Well it saves the email addresses(new/reply to emails that you do NOT have as an existing contact) to a section called the Suggested Contacts(SC) section under the options.


Microsoft suggest that SC are addresses that you MIGHT consider adding to your contacts. 


So, most of you have a reason to email people back and you spent all that time creating a contact with it's info, you want to access it. Well if you have SC on, it default saves to the SC section.


How to turn of Suggested Contacts:


1. Open Outlook 2010. Goto File, then Options.



2. Under the Suggested Contacts section, uncheck it.





Now, this will allow your Iphones, your Androids, and your new filled out contacts to be saved properly in your Outlook contacts.


Hope this helps.


Garett Chipman
__________________________
CEO \ TVG Consulting
"Providing Reliable and Stable Business Technology Solutions"
818-579-7370
computer consultant Burbank, computer consultant 91601, computer consultant north Hollywood, tech support 91601, tech support Santa Monica, computer support Santa Monica, ca, computer consultant woodland hills, Computer support 91620, network consultant 91601, IT consultant Burbank 91601, tech support north Hollywood, small business computer support Encino, tech support encino, computer support north Hollywood, computer consultant Burbank, computer consultant encino, computer support encino, small business computer support los angeles, small business computer support encino, computer support Burbank, small business computer consultant burbank, small business computer consultant Los Angeles

Monday, April 11, 2011

Internet Explorer 9 is really slow. Help!

The browser war is back: IE 9 and Firefox with their latest versions.

Well, the new Firefox looks to be running alot faster and better than previous versions.
We downloaded IE 9, and well, it's slow.

We have a couple of repeat concerns that IE 9 is slow - and they want to try that "safari thing browser" - ahhhh!!

2 Types of fixes:
1st - Standard MS way
2nd  - tweak it.
So looking under the hood you need to check the following in the browser:
http://support.microsoft.com/kb/2398082

Simple steps(from above link):
1. In IE 9, goto Internet Options then onto Tools
2. Click on Advanced tab on the right, and then locate Acceleraged Graphics section(should be on top)
3. Check the box that has Us Software rendering instead of GPU rendering.

Should run faster at this point.

Now, if you are allowed to have access to your whole IE settings(usually not in the corp managed IT world) you might want to play with it a little. We don't reccomend this or suggest you use it in ANY way. Try at your own risk.  http://microsoft-news.com/tweak-your-ie9-to-better-suit-your-needs/

Any other tips on optimizing IE?


Garett Chipman
__________________________

CEO \ TVG Consulting
"Providing Reliable and Stable Business Technology Solutions"
818-579-7370
computer consultant Burbank, computer consultant 91601, computer consultant north Hollywood, tech support 91601, tech support Santa Monica, computer support Santa Monica, ca, computer consultant woodland hills, Computer support 91620, network consultant 91601, IT consultant Burbank 91601, tech support north Hollywood, small business computer support encino, tech support encino, computer support north Hollywood, computer consultant burbank, computer consultant encino, computer support encino, small business computer support los angeles, small business computer support encino, computer support burbank, small business computer consultant burbank, small business computer consultant los angeles

Friday, April 1, 2011

General Tips: An Ultimate Consumer Guide - tips and tricks

Want a way to get through Best Buys phone system to talk to a customer service rep faster?
Want some shortcuts to get through to the right department at your bank?
Need to weed through an airlines phone system to talk to an agent?
How can you get ahold of Technical Support faster?

Check this out: Get Human.
http://gethuman.com/

Pretty cool site where it's based on user feedback and experience, giving you some tips and tricks on how to avoid some headaches when dealing with a businesses phone system and tips on working that system.
Not every business is listed in there, but is shows the power of people coming together...even though it's based out of frustration.

Try it out next time. If it does or does not work, add your feedback. I know there are a couple more sites like this out ther, but have not checked them out yet.

Any other tips out there? Let us know.


Garett Chipman
__________________________

CEO \ TVG Consulting
"Providing Reliable and Stable Business Technology Solutions"
818-579-7370


computer consultant Burbank, computer consultant 91601, computer consultant north Hollywood, tech support 91601, tech support Santa Monica, computer support Santa Monica, ca, computer consultant woodland hills, Computer support 91620, network consultant 91601, IT consultant Burbank 91601, tech support north Hollywood, small business computer support encino, tech support encino, computer support north Hollywood, computer consultant burbank, computer consultant encino, computer support encino, small business computer support los angeles, small business computer support encino, computer support burbank, small business computer consultant burbank, small business computer consultant los angeles

Wednesday, March 30, 2011

IT Partnerships: peer to peer

Who to partner with?
Why partner with some people and some others?


Good, Bad and Ugly of business partnerships


Now some good partners turn out to be reliable, solid and a two way street. Others turn out to be one way streets - and are just...well... disappointing in many different ways.


Here are some feedback after talking with peers are partnerships:


Why do IT Firms partner with other businesses?
a. To perform tasks that they don't do themselves?
b. To add value to their clients
c. To allow you to help build your business.
d. To have a 1 way partnership where you give them business, but they do nothing in return especially no thank you for that referral.


Answer: All the above.


What do IT firms expect out of partnering with other firms/partners?
a. Mutual consideration for who brought you in.
b. Will provide you the best marketing tools and sales tools available.
c. Sometimes a thank you in discounted services or such.
d. Sometimes the ability to allow you to bill the client at a discounted rate.
c. Will try and sell your clients other services without coming to you first and asking you.


Answer: All the above.




The only reason why I'm mentioning this is because I've chatted with some peers and experienced some of the above as well at one point.

So what is one to do?



Nothing but kill the relationship.  You go into a partnership hoping that the other side is respectful of the relationship and is grateful for the opportunity. We all know there are some side "bonuses" that go with bringing in partners and referrals to partners, but that's not what your doing it for.
It's to help your clients with something that you might not do.


Sometimes it works, sometimes it doesn't. 


POINT OF THIS BLABBERING POST:
If a business partner brings you in, to do something you don't do, or to assist you in a project, or perform a duty for you:



  • Do the job.
  • Say thank you in 1 form or another.
  • Be there for them in the future
  • Refer back.

Because, you never know where this new relationship can bring you in new extra business.


Problem:
Peers are too greedy and to fearful. Partners are worried about their next paycheck and will through some under the bus.


Again, move on. Get somebody else. Take care of your clients. Don't bad mouth partners/peers. You never know when it will come back to bite you in the arse and it will in one form or another.


Only other thought about this:
Fear and greed brings more fear and greed into your lives. Is that what you want?
Plant the seeds....plant alot of seeds and watch your business grow.


Next: Partner to Vendor relationships with some real life examples. Fun.




Garett Chipman
__________________________

CEO \ TVG Consulting
"Providing Reliable and Stable Business Technology Solutions"
818-579-7370
- again typed on a tablet - forgive the spelling.


IT Hustlin Review

There are a couple of definitions of  "to hustle" (positive ones and negative ones)

1. To act aggressively, especially in business dealings
2. To solicit in some illegal manners
3. To sell or promote energetically and aggressively 

In order to business your business, you have to hustle it.
Some IT Consulting firms will to poach, some will sit back and talk negative, some partner, some will grow. They grow because they have to.


This new year is moving fast. 
The end of last year, and currently,  I had some great conversations with another IT firm about doing some business together. It's great and interesting to see how some businessmen are alike in how business should be handled and how others handle business. It was refreshing to see the common values and approaches. Then you talk to other business and their mentality and asking one's self  "How are they able to maintain their business that way for so long?" Impressive and something I have to stay away from. I have to give them kudos.

There are many types of IT Support Companies out there. Different approaches and mindsets. It's really exciting when you talk with another company who has the same approach to IT and other goals.

So there are new migrations, adding a new line of phone systems we are proud to sell and support, new business partners, clients growing, weeding out clients that are not a good fit, and being their for your clients.


So back to the Hustle.


So there are new migrations, adding a new line of phone systems we are proud to sell and support, new business partners, clients growing, weeding out clients that are not a good fit, and being their for your clients.

Stay focuses on the end result. Imagine what you want it to be.


Be consistent

Be Honest with yourself and your clients

Give time to yourself.

Do what is necessary.

Hang out with people that are like minded.

These are some of the qualities that all succesfull people preach. It does work.

I will leave with a nice post about motivation.
http://www.marcandangel.com/2011/12/11/30-things-to-stop-doing-to-yourself/#comment-1190869



Garett Chipman
__________________________

CEO \ TVG Consulting
"Providing IT Operations and Telecom Solutions"
818-579-7370
computer consultant Burbank, computer consultant 91601, computer consultant north Hollywood, tech support 91601, tech support Santa Monica, computer support Santa Monica, ca, computer consultant woodland hills, Computer support 91620, network consultant 91601, IT consultant Burbank 91601, tech support north Hollywood, small business computer support encino, tech support encino, computer support north Hollywood, computer consultant burbank, computer consultant encino, computer support encino, small business computer support los angeles, small business computer support encino, computer support burbank, small business computer consultant burbank, small business computer consultant los angeles






Best Ipad Printer app - Pretty Cool

But I want to print from my Ipad? Why can't I?

Now you can!
So, what’s the best way to print from the iPad? That answers lies in the best printer app out there called Print Magic HD.(click)
By adding this feature to the IPAD it adds a level of functionality that moves you closer to replacing your laptop on a daily basis, watching TV on the coach or traveling to business meetings. 
Now as in all apps, not everything is flawless, but it does a heck of a good job.
Here are the cool features of Print Magic HD:
  • It prints everything!  Photos, docs, emails, maps, you name it.  Other printer apps are limited to photos.
  • Finds the wireless printer right away and you’re off and printing.
  • Interface is easy to use.  Just select and copy the page you want to print, and Print Magic will print it.
  • Cost: $4.99
We are going to test the HP printing app as well for the new HP printers.

Anybody else have a good app for printing for Android systems?
_________

Couple of more people responded that work as well:


  • DocPrinter for iPad, iPhone or iPod Touch

  • Print n Share for Ipad, Iphone

  • HP's IPrint for HP only
  • Air Sharing Pro App for Cannon printers only




Garett Chipman
__________________________

CEO \ TVG Consulting
"Providing Reliable and Stable Business Technology Solutions"
818-579-7370
- again typed on a tablet - forgive the spelling.
computer consultant Burbank, computer consultant 91601, computer consultant north Hollywood, tech support 91601, tech support Santa Monica, computer support Santa Monica, ca, computer consultant woodland hills, Computer support 91620, network consultant 91601, IT consultant Burbank 91601, tech support north Hollywood, small business computer support encino, tech support encino, computer support north Hollywood, computer consultant burbank, computer consultant encino, computer support encino, small business computer support los angeles, small business computer support encino, computer support burbank, small business computer consultant burbank, small business computer consultant los angeles

Tuesday, February 15, 2011

Verbal Gymnastics

I have the potential opportunity to speak in front of 2 semi-large industry verticals in the next couple of months.

Speaking is a great opportunity to really teach and education your peers, potential clients, and other vertical industry leaders. Speaking is not always easy and enjoyable for some.

Too many speakers who do speeches for business groups have "SELL" "SELL" "SELL"  tattooed on their foreheads and you can hear it. It's hard to avoid.

IT owners who do speak infront of groups can get too technical. Wow how much fun that is to listen to.

It's like Something About Mary(the movie).
Don't think about what you want to happen on the date your about to have, just enjoy yourself and have fun.

Go into everything you do with a plan. You have to always be flexible if needed,  but make sure that plan is lead by enjoying yourself, having fun and knowing what you want to accomplish at the end.

When you educate others, that's were the sales and long term relationships are built, not the one off "Buy at the back of the room" approach".

Case in point where a vendor just is a sell-a-holic.
A client has a previous vendor phone system/provider. The vendor is constantly about the sale. Sell more Services, Support contract, upgrades. When we or the client calls with a rare question, he's always pushing off to the vendor.
Now the client is a good client. When a good client calls with a question or needs a little help and it's no skin off your back...HELP THEM.

Build by teaching and educating.

That's what were learning more and more and it's an extremely valuable lesson not only in running a business but in life.

Just a thought, but when your going on the sale, the pitch the whatever, relax, don't sell, be focused, clear and educate without forcing it.

We all know when we talk too much, or try to cram too many words in a :30 elevator pitch - for example - as soon as the elevator door closes and right after you have soaked that innocent bystander with your verbal gymnastics and they walk out.... you stare at yourself in the shinny elevator doors saying "why the F_*%K  did I just say that? Why? Why?"



Garett Chipman
__________________________

CEO \ TVG Consulting
"Providing Reliable and Stable Business Technology Solutions"
818-579-7370
 - again typed on a tablet - forgive the spelling.

Friday, February 11, 2011

To Tech or Not to Tech...

Weird but I've been getting alot of different inquiry's lately:

  • Speaking on Managed Services
  • Should someone start a Managed Services Company
  • Partnering with other Break Fix  2 person tech shop that I've known for 4 years.
  • How to start a Tech MSP in 2011
...
Pretty exciting stuff.

Going to chat about; starting a IT consultancy(MSP/BF) in the year 2011.

There is a flood of resumes that we see from ITT tech, single person tech's, to previous 1 man shop owners looking for work.

Everyone sees that the Technology field is the one to be in. That doesn't mean you should start a business.
Running a business is not an easy thing.

  1. What is it you can give to your customers that they cannot already get from somebody else?
  2. Are you ready with the fact that you think you want to be a MSP/start a IT Fix it shop but you just don't have the skills or resources?
To me, those are the large question that needs to be addressed. There is NO instant gratification if your looking to get a payday running a business. What do they say, 80% of all business fail within the 1st 2 years, the 80% of that 20% fail within the next 5 years. I can see that fact daily. We call can nowadays.

What should you do if you have to start a business? Or you have to start a MSP business?
Become a B/F then move to becoming a MSP if the timeing is right.

Yes there is some good $ in becoming a MSP, but don't let that just motivate you. MSP business is a different model and office overheard administration is a different animal then a B/F business.
You say you can handle it. Ok. Do it. But be ready.
I've talked to too many thinking it's the same. It's not.

If you are just selling to make money, then the client will know that. Works for some, but I find it doesn't in the end from what we've seen.

To jump right in to becoming a MSP, and unless you have funding of some sort, you will starve and you cannot do that to yourself( and your family) because if becoming a MSP or Tech company is your last chance of success, there are too many IF's in that equation.
It's a process. At TVG  we have been fortunate to start as B/F business then moved to MSP with no funding, no debt and built it on persistence and focus. We will not go back to a B/F model because it does not work for us. It works for ALOT of companies and that is a great thing for all of us.

Got Persistence?
I think alot of times you have to wait, trust your gut and move forward anyways.
But not always.

It's easy to quit - and sometimes better to quit or not even start. Entrepreneurship is not for everyone and that's OK. Nobody should look down on you - you should be happy that you admitted to yourself that your not. If they do look down on you, forget them. They just like to tear people down and you don't need them.

Everyone should really sit down and analyze what they REALLY want to do.

Sorry if this is all over the place and I'm typing on a tablet(think it will be the last time) but, the simple bottom line is:

Starting a business is not easy. Even if you have funding.

  1. If you must start and IT shop, get ready, there are alot out here gunning for business. Some good, some bad. Some know what they are doing, some don't.
  2. If you must start and IT shop, start a break-fix. Most small Tech shops are break fix, because they built their solid business on that model and its works.  Personally, it's a great place to break into the business and see if it's right for you.
  3. If you like technology but have 2nd thoughts, become a genius in a certain area of IT: Customer services, Sales, Automation, ..  -
    1.  *** This is where I believe most new IT guys should go. You have a better chance of making more $ becoming a genius in a certain area and then consulting in that area.- *****
I welcome any thoughts....or any questions.

This will continue....



Garett Chipman

CEO \ TVG Consulting
"Providing Reliable and Stable Business Technology Solutions"
818-579-7370

Wednesday, February 9, 2011

Case Study: CRISIS!...averted.

What might be helpful to other IT Support companies and general viewers, is to throw up some real case studies that has happened to us and when they happen.

CASE STUDY:  2/8/2011
Providing  IT Support in a crunch.

Scenario:
A potential client, an Insurance company that has offices in multiple states, not including California, suddenly had an issue of half of one of the offices, not able to get online and work. The Voip phones were not working and desktops could connect. We have been talking to them for a short bit about IT Ongoing Support for all offices and did our network audit at 1 of the locations. They were moving to a new location and currently did not have any IT support locally. They are not a client yet, but they needed to turn to someone for help.

The owner called and asked if we could help with this. "Our pleasure" is our motto.

Issue:
Half of their main networking switch looked to be down. No lights-no connectivity. HP Procurve.
Not knowing what to do, she called us asking for help. No problem. They asked if we could talk in the AM. TVG has East Coast hours so this also is not a problem

Calling at 6:00am PST we suggested a series of tests:
  • Checking the end drops.
  • Rebooting the device(which she had done already)
  • Resetting the switch to factory.
  • Taking a laptop and by passing the jacks.
Quickly within 5 minutes, and not having to reboot, we determined that their ISP had come in and installed a fax line. OK. Why would that affect 10 out of 24 ports on the switch?

What had happened is that somebody had changed their cubicle ports to the dead drops.
Quickly she tested and plugged into the correct ones and all additional 10 users were able to work.

What does this mean?
1. Saved them a boat load of money because they are insurance sales, and every hour means loss of money.
2. They knew that they could reach us when something goes bad.
3. Looks to enhance the relationship and possible future partnership.
4. Cost to TVG = 10 minutes ---- Cost to potential client = FREE fast professional support.
And gave us a nice blurb:

"A big THANK YOU to Garett Chipman at TVG Consulting! While we are not yet clients of TVG, Garett went out of his way to assist me when we had an IT crisis at our office recently. I can only imagine this level of service will be sustained and improved as customers. "


 
They may never become clients, but the point is building the relationships, builds trust. We are not a project to project company. We don't always give away free support.  But we do work with businesses that understand the importance of business relationships and value that.

At the end of the day, we need you to know, that if you choose TVG, we will always be there for you and you will never regret working with us.


Garett Chipman
CEO \ TVG Consulting
"Providing Reliable and Stable Business Technology Solutions"
818-579-7370