Monday, January 25, 2010

Handly list of error codes for Email Exchange Server

Applies to SBS, and exchange:

Microsoft Exchange Mail Server NDR Error Codes

4.2.2 The recipient has exceeded their mailbox limit. It could also be that the delivery directory on the Virtual server has exceeded its limit.

4.3.1 Not enough disk space on the delivery server. Microsoft say this NDR maybe reported as out-of-memory error.

4.3.2 Classic temporary problem, the Administrator has frozen the queue.

4.4.1 Intermittent network connection. The server has not yet responded. Classic temporary problem. If it persists, you will also a 5.4.x status code error.

4.4.2 The server started to deliver the message but then the connection was broken.

4.4.6 Too many hops. Most likely, the message is looping.

4.4.7 Problem with a timeout. Check receiving server connectors.

4.4.9 A DNS problem. Check your smart host setting on the SMTP connector.

4.6.5 Multi-language situation. Your server does not have the correct language code page installed.

5.0.0 SMTP 500 reply code means an unrecognized command.

5.1.x Problem with email address.

5.1.0 Often seen with contacts. Check the recipient address.

5.1.1 Another problem with the recipient address. Possibly the user was moved to another server in Active Directory.

5.1.2 SMTP; 550 Host unknown. An error is triggered when the host name can’t be found.

5.1.3 Another problem with contacts. Address field maybe empty. Check the address information.

5.1.4 Two objects have the same address, which confuses the categorizer.

5.1.5 Destination mailbox address invalid.

5.1.6 Problem with homeMDB or msExchHomeServerName - check how many users are affected. Sometimes running RUS (Recipient Update Service) cures this problem. Mailbox may have moved.

5.1.7 Problem with senders mail attribute, check properties sheet in ADUC.

5.2.x NDR caused by a problem with the large size of the email.

5.2.1 The message is too large. Else it could be a permissions problem. Check the recipient’s mailbox.

5.2.2 Sadly, the recipient has exceeded their mailbox limit.

5.2.3 Recipient cannot receive messages this big. Server or connector limit exceeded.

5.2.4 Most likely, a distribution list or group is trying to send an email. Check where the expansion server is situated.

5.3.0 Problem with MTA, maybe someone has been editing the registry to disable the MTA / Store driver.

5.3.1 Mail system full. Possibly a Standard edition of Exchange reached the 16 GB limit.

5.3.2 System not accepting network messages. Look outside Exchange for a connectivity problem.

5.3.3 Remote server has insufficient disk space to hold email. Check SMTP log.

5.3.4 Message too big. Check limits, System Policy, connector, virtual server.

5.3.5 Multiple Virtual Servers are using the same IP address and port.

5.4.0 DNS Problem. Check the Smart host, or check your DNS.

5.4.1 No answer from host. Not Exchange’s fault check connections.

5.4.2 Bad connection.

5.4.3 Routing server failure. No available route.

5.4.4 Cannot find the next hop, check the Routing Group Connector. Perhaps you have Exchange servers in different Routing Groups, but no connector.

5.4.6 Tricky looping problem, a contact has the same email address as an Active Directory user. One user is probably using an Alternate Recipient with the same email address as a contact.

5.4.7 Delivery time-out. Message is taking too long to be delivered.

5.4.8 Microsoft advise, check your recipient policy. SMTP address should be cp.com. NOT server.cp.com.

5.5.0 Underlying SMTP 500 error. Our server tried ehlo, the recipient’s server did not understand and returned a 550 or 500 error.

5.5.2 Possibly the disk holding the operating system is full. Or could be a syntax error if you are executing SMTP from a telnet shell.

5.5.3 More than 5,000 recipients. Check the Global Settings, Message Delivery properties.

5.5.5 Wrong protocol version

5.6.3 More than 250 attachments.

5.7.1 Permissions problem. For some reason the sender is not allowed to email this account. Perhaps an anonymous user is trying to send mail to a distribution list. Check SMTP Virtual Server Access Tab. Try checking this box: Allow computers which successfully authenticate to relay User may have a manually created email address that does not match a System Policy.

5.7.2 Distribution list cannot expand and so is unable to deliver its messages.

5.7.3 Check external IP address of ISA server. Make sure it matches the SMTP publishing rule.

5.7.4 Extra security features not supported. Check delivery server settings

5.7.5 Cryptographic failure. Try a plain message with encryption.

5.7.6 Certificate problem, encryption level maybe to high.

5.7.7 Message integrity problem.
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Monday, January 4, 2010

Helping out your IT deparment...Help you.

Here at TVG Consulting, we support a wide variety  vertical markets: Financial, Education, Government, Non-Profit, Entertainment, Tax and Legal attorney to name a few.

We provide complete IT enterprise level support for companies that range from 10 -250 employees in 1 or multiple locations - on a small business budget. This includes managing a clients Email and File servers, data backup, instant remote control support and English speaking helpdesk, for all employees at the company. We have the ability to do 95% of all your issues remotely vs waiting for a tech to come out. We can resolve your issues almost immediately as soon as you call in or open a ticket.
Ok - enough already.

Point of this entry:  Users will be users. They will listen to protocol when it works for them.
More importantly I want to mention how to help out your IT department when you have a computer/technical issue.

The more detailed you can be when calling in or opening a ticket with what your problems is, the FASTER and more efficient your IT department can help you out in resolving your issue.

Let's give some good actual examples and, well, bad ones:
(we includes these examples in out New Client Handouts when how to use the IT Department efficiently.

User Cannot Print



  • Good:  “I cannot print. I tried unplugging it.  It turned it off and on, but it has this red light blinking on it, but I don’t know how to stop it.”
  • BAD: “I cannot print”

User reported slowness of computer
  • Good: “For some reason my system really slowed down, then it froze. I was working on Photoshop, and had like 5 emails open, then I plugged in my USB external drive, then it locked. I know the drive is good, but just locked it.”
  • BAD: “My computer stopped working”

User reported their phone has issues
  • Good: “My blackberry phone is not getting emails all of a sudden. I can make calls. I cannot browse with the blackberry browser, it just goes blank. I have a big RED x when I try to send emails and I don’t see a large EDGE in the top right. Oh, I'm with ATT and it’s a Blackberry Bold. Thanks.”

  • BAD: “My phone doesn’t work”
User reported the have an issues logging on to their computer
  • Good: I just sat down and I cannot log into my desktop. I noticed it took me 3 times to actually start the computer. Then I notices that the network cable seems to be unplugged. Should this be plugged in? I don’t who did it. Thanks. 
  • BAD: “My computer doesn’t work and I cannot get to my desktop”

You can see how a user can be frustrated when something doesn't work. They have NO idea what the problem is. BUT if you do have an IT company that supports you, if you can give as much information as you can, the support team can help resolve your issues faster and more efficient which allows you to get back on your desktop and back to work.

Need Help call TVG for FREE 27 point network audit to see where some of your pain points are and give you 2 free hours of support.

Office: 818-579-7370

Garett
TVG Consulting
"Taking the Rocket Science out of IT"
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Sunday, January 3, 2010

Obstacles scholbstacles in 2010

Here is a great quote that is very relevant by Niccolo Machiavelli.

Entrepreneurs are simply those who understand that there is little difference between obstacle and opportunity and are able to turn both to their advantage.

2010 has a lot of potential this year - if your in the right mindset. The financial forecasters say that the 2nd market crumble is coming soon, the job creations is not legitimate  and alot of guru's are saying look for selling to other countries vs domestic.

I'm not here to say that all the above is not going to be true or it will or will not happen.

If it does. It does . If it does not it doesn't.

You have to see the truth behind what is apparent  the reality in front of you. The reality is there is MORE than enough business in these times. There is MORE than enough money in the universe. It's won't run out.
Your just not looking in the right area. Your just not asking the right questions. Your just not finding the right people who can spend it.

Essentially - you are an entrepreneur. You stopped working for somebody else because you found a passion, a desire, a satisfaction in working for yourself. You will never go back. You cannot fail. You must push forward and find that solution, that client, that next job.

There is no other option but success.

TVG Consulting - "Taking the Rocket Science out of IT"
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ITUNES - Activate...no Deactivate!

Forgetting which computers you've activated with your ITUNES account? Cannot play music because of authorization issues? Upgraded your machine to Windows 7 or you mac crashed, and have to reinstall?

Well, Apple doesnt make it easy but here is there direct link for HOW to Deauthorize.
Apple Deauthorization page
Deauthorize them all is the solutions, then re-do.

Basically, on a machine with ITUNES, goto to Store, login with account, select VIEW ACCOUNT option, then there will be option to "deauthorize all" - select this and all computers with be deauthorized.

SPECIAL NOTE: You can only use this feature 1x per year. The Deauthorize button will not appear if you have fewer than 5 auth computers, or if you've used within last 12 months.


Now, you will have to RE-authorize all you computers that you want, but you will be ok.

Another hint for 7.5 +, is log into accountCLICK on APPLE ID(top right) and deauthorize all.

You will not lose any of your songs.

Hope it helps.

Garett
TVG Consulting -
"Taking the Rocket Science out of IT"
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