Wednesday, December 23, 2009

RIM - Blackberry outage: (not provider specific) 12/22/2009 - UPDATE(12/23/09)

We had send out a NOTIFICATION to our clients on RIM's latest outage yesterday.
What a pain. 2nd time this week.
This time, yesterday's outage, was down from 4:00pm to 12:00am.

Here is their statement:

“RIM Blackberry Statement - December 23rd

A service interruption occurred Tuesday that affected BlackBerry customers in the Americas. Message delivery was delayed or intermittent during the service interruption. Phone service and SMS services on BlackBerry smartphones were unaffected. Root cause is currently under review, but based on preliminary analysis, it currently appears that the issue stemmed from a flaw in two recently released versions of BlackBerry Messenger (versions 5.0.0.55 and 5.0.0.56) that caused an unanticipated database issue within the BlackBerry infrastructure. RIM has taken corrective action to restore service.

RIM has also provided a new version of BlackBerry Messenger (version 5.0.0.57) and is encouraging anyone who downloaded or upgraded BlackBerry Messenger since December 14th to upgrade to this latest version which resolves the issue. RIM continues to monitor its systems to maintain normal service levels and apologizes for any inconvenience to customers.

BE SURE TO UPGRADE to the latest version of BlackBerry Messenger. You can grab it by visiting blackberry.com/messenger http://blackberry.com/messenger from your BlackBerry's web browser or from BlackBerry App World http://appworld.blackberry.com/webstore/content/3729 .“


Not so good timing now that the Google phone is to be launched in Jan 2010 and cell provider wars is going to increase blaming each others networks were down or up. 


I am thinking about the GPhone but the blackberry is so quick and is simple. We'll see and give a review.
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