Monday, December 28, 2009

Mutiple BES accounts on your BB device- really?

From Berry Review -

"***Disclaimer: The following procedure for activating more than one BES account on your BlackBerry is not recommended or supported by RIM, Microsoft, Lotus, Novell, or any wireless carrier that supports BES on their network.  By attempting the following, neither TVG Consulting or it’s staff, or the aforementioned affiliates, and any affiliates that were not mentioned, will be responsible for any damage caused to your device or loss of information.


I do not take personal credit for developing the solution.

"To perform the following, you must have the ability to rename your service books via Desktop Manager.  If you do not have this ability, the chances of success are slim to none.
Reason: The service books are named “Desktop” by default.  If one tries to activate a second BES on a device and the service books are also named "Desktop”, they will simply override the original service books, thus disabling your first BES.

Another note to consider: Only the IT Policy from the first BES account that you activate will be in use on your device.  I’d suggest activating the less restrictive BES on your device first to enable full functionality.  Another point to mention; if the IT policy from BES 2 "requires" that it be active to complete the activation, then BES 2 may not activate.  I'd assume most banks, as an example, would likely have this setup.

Step One: Activate BES 1 onto your device.  You can do this via OTA or via Desktop Manager.  Wait for confirmation that “Activation is complete”

Step Two: Connect your device to BlackBerry Desktop Manager.  Go into your advanced email settings.  Rename your service books to something other than “Desktop”. *Note: Email Settings will only appear if you chose "BlackBerry Enterprise Service" during your initial install of Desktop Manager.  You may have to reinstall if you did not select this.

Step Three: Activate BES 2 onto your device.  You can ONLY do this via Desktop Manager.  You will not get an activation confirmation as a “full activation” in the strict sense does not occur.  However, what will occur is you will see a second set of BES service books on your BlackBerry.

That’s it.  It’s as simple as that.  Theoretically, I don’t see what would prevent a user from activating a 3rd or even 4th BES account on their device following the same instructions, repeating step three.  I have heard that there is a “technical limitation” of 6 BES accounts (CMIME) on a device, but I have not tested this theory nor do I know how true this is.

One point to mention. GAL (Global Address Lookup) which is the ALP (Address Lookup Service Book) only functions for BES 2 (which is what I wanted anyways).  It looks like that upon activation of BES 2, the service book for ALP for BES 1 was removed.  I am not sure if this will be the case for everyone, but in my case, this is what I wanted anyways.  There are users that have reported that they have GAL access for all BES accounts activated"

Via Berry Review."

Interesting....let me know if any of you try this and what results you get.
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Friday, December 25, 2009

The CyberCriminal way

Cybercriminals. They are around every corner on the internet. Now is good time to remind your family and co-workers how they work and how to practice safe browsing.

History/Why?: The plan for these criminals, and they are, is stealing your data for profit, stealing your identification. They use malware, worms and viruses. Every piece of malware actually has hundreds of versions and they now have to ability to shut down your protection. If you don’t regularly scan your systems, you probably have something on your system for days, months and in some situations, years.
Antivirus programs are constantly being hammered on new variants of virus/Trojans, malware and worms. It is very easy for virus writers to create new variants weekly. The AV industry is seeing about 40k NEW pieces of malware created weekly. To give some perspective, one antivirus vendor wrote a couple dozen new virus signatures per week two years ago. Today that vendor is generating 15,000 to 20,000 signatures every single day, reaching 2.5 million as of this month

Here is what to keep an eye out for:
Threats have now shifted from email to Web-based, end users(co-workers/family) need to know that their surfing/browsing patters  are being closely watched by cybercriminals/hackers. Check this out:
Cybercrimals, via Google searching, can determine what the top 10 search topics are, and hack those resulted sites, and infect them with malware. Injecting well-known, legitimate Web sites with malware infections: schools, retailers, small business are being targeted. These sites can be easy targets, because they don't usually have a full a strong IT company watching for criminal activities.

Here are other method to look out for:
Social engineering attacks. These hide in files the user is accessing, and aim to entice the user into downloading and installing the threat. Popular social- networking sites such as Facebook and Twitter are targets because they provide potential access to the largest audiences.
Email download games/application. These are examples of what his happening with FACEBOOK games and groups. This also is coming from other popular social media sites. These apps look innocent and you think they can be trusted. You cannot. Never download anything you don’t know what exactly  it is.
Website redirection / Email link redirections: . They will send you bank or financial looking monthly statements, asking you to login. If you look at the actual URL it will redirect you to a malware fake website.
Graphic and media content: File sharing websites, pictures attached to emails, streaming media and Instant Messaging services.

Sadly, desktop antivirus programs don't always catch zero-day (not yet detected) malware and viruses, so the best defense against emerging threats is to practice safe Internet habits.
Additionally users should look at Email hygiene applications and additional hardware Spam/malware protection solutions that watch everything you do on the internet and can help protect you.

Please call us if you want us to take the RocketScience out of your IT.
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Wednesday, December 23, 2009

RIM - Blackberry outage: (not provider specific) 12/22/2009 - UPDATE(12/23/09)

We had send out a NOTIFICATION to our clients on RIM's latest outage yesterday.
What a pain. 2nd time this week.
This time, yesterday's outage, was down from 4:00pm to 12:00am.

Here is their statement:

“RIM Blackberry Statement - December 23rd

A service interruption occurred Tuesday that affected BlackBerry customers in the Americas. Message delivery was delayed or intermittent during the service interruption. Phone service and SMS services on BlackBerry smartphones were unaffected. Root cause is currently under review, but based on preliminary analysis, it currently appears that the issue stemmed from a flaw in two recently released versions of BlackBerry Messenger (versions and that caused an unanticipated database issue within the BlackBerry infrastructure. RIM has taken corrective action to restore service.

RIM has also provided a new version of BlackBerry Messenger (version and is encouraging anyone who downloaded or upgraded BlackBerry Messenger since December 14th to upgrade to this latest version which resolves the issue. RIM continues to monitor its systems to maintain normal service levels and apologizes for any inconvenience to customers.

BE SURE TO UPGRADE to the latest version of BlackBerry Messenger. You can grab it by visiting from your BlackBerry's web browser or from BlackBerry App World .“

Not so good timing now that the Google phone is to be launched in Jan 2010 and cell provider wars is going to increase blaming each others networks were down or up. 

I am thinking about the GPhone but the blackberry is so quick and is simple. We'll see and give a review.
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