Monday, December 28, 2009

Mutiple BES accounts on your BB device- really?


From Berry Review -

"***Disclaimer: The following procedure for activating more than one BES account on your BlackBerry is not recommended or supported by RIM, Microsoft, Lotus, Novell, or any wireless carrier that supports BES on their network.  By attempting the following, neither TVG Consulting or it’s staff, or the aforementioned affiliates, and any affiliates that were not mentioned, will be responsible for any damage caused to your device or loss of information.

I DO NOT RECOMMEND YOU TRYING THIS ON A PRODUCTION SERVER, A CLIENT SERVER or ANYTHING SERVER THAT IS IMPORTANT TO DAILY BUSINESS FUNCTIONS.

I do not take personal credit for developing the solution.

"To perform the following, you must have the ability to rename your service books via Desktop Manager.  If you do not have this ability, the chances of success are slim to none.
Reason: The service books are named “Desktop” by default.  If one tries to activate a second BES on a device and the service books are also named "Desktop”, they will simply override the original service books, thus disabling your first BES.

Another note to consider: Only the IT Policy from the first BES account that you activate will be in use on your device.  I’d suggest activating the less restrictive BES on your device first to enable full functionality.  Another point to mention; if the IT policy from BES 2 "requires" that it be active to complete the activation, then BES 2 may not activate.  I'd assume most banks, as an example, would likely have this setup.

Step One: Activate BES 1 onto your device.  You can do this via OTA or via Desktop Manager.  Wait for confirmation that “Activation is complete”

Step Two: Connect your device to BlackBerry Desktop Manager.  Go into your advanced email settings.  Rename your service books to something other than “Desktop”. *Note: Email Settings will only appear if you chose "BlackBerry Enterprise Service" during your initial install of Desktop Manager.  You may have to reinstall if you did not select this.

Step Three: Activate BES 2 onto your device.  You can ONLY do this via Desktop Manager.  You will not get an activation confirmation as a “full activation” in the strict sense does not occur.  However, what will occur is you will see a second set of BES service books on your BlackBerry.

That’s it.  It’s as simple as that.  Theoretically, I don’t see what would prevent a user from activating a 3rd or even 4th BES account on their device following the same instructions, repeating step three.  I have heard that there is a “technical limitation” of 6 BES accounts (CMIME) on a device, but I have not tested this theory nor do I know how true this is.

One point to mention. GAL (Global Address Lookup) which is the ALP (Address Lookup Service Book) only functions for BES 2 (which is what I wanted anyways).  It looks like that upon activation of BES 2, the service book for ALP for BES 1 was removed.  I am not sure if this will be the case for everyone, but in my case, this is what I wanted anyways.  There are users that have reported that they have GAL access for all BES accounts activated"

Via Berry Review."


Interesting....let me know if any of you try this and what results you get.
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Friday, December 25, 2009

The CyberCriminal way

Cybercriminals. They are around every corner on the internet. Now is good time to remind your family and co-workers how they work and how to practice safe browsing.

History/Why?: The plan for these criminals, and they are, is stealing your data for profit, stealing your identification. They use malware, worms and viruses. Every piece of malware actually has hundreds of versions and they now have to ability to shut down your protection. If you don’t regularly scan your systems, you probably have something on your system for days, months and in some situations, years.
Antivirus programs are constantly being hammered on new variants of virus/Trojans, malware and worms. It is very easy for virus writers to create new variants weekly. The AV industry is seeing about 40k NEW pieces of malware created weekly. To give some perspective, one antivirus vendor wrote a couple dozen new virus signatures per week two years ago. Today that vendor is generating 15,000 to 20,000 signatures every single day, reaching 2.5 million as of this month

Here is what to keep an eye out for:
Threats have now shifted from email to Web-based, end users(co-workers/family) need to know that their surfing/browsing patters  are being closely watched by cybercriminals/hackers. Check this out:
Cybercrimals, via Google searching, can determine what the top 10 search topics are, and hack those resulted sites, and infect them with malware. Injecting well-known, legitimate Web sites with malware infections: schools, retailers, small business are being targeted. These sites can be easy targets, because they don't usually have a full a strong IT company watching for criminal activities.

Here are other method to look out for:
Social engineering attacks. These hide in files the user is accessing, and aim to entice the user into downloading and installing the threat. Popular social- networking sites such as Facebook and Twitter are targets because they provide potential access to the largest audiences.
Email download games/application. These are examples of what his happening with FACEBOOK games and groups. This also is coming from other popular social media sites. These apps look innocent and you think they can be trusted. You cannot. Never download anything you don’t know what exactly  it is.
Website redirection / Email link redirections: . They will send you bank or financial looking monthly statements, asking you to login. If you look at the actual URL it will redirect you to a malware fake website.
Graphic and media content: File sharing websites, pictures attached to emails, streaming media and Instant Messaging services.

Sadly, desktop antivirus programs don't always catch zero-day (not yet detected) malware and viruses, so the best defense against emerging threats is to practice safe Internet habits.
Additionally users should look at Email hygiene applications and additional hardware Spam/malware protection solutions that watch everything you do on the internet and can help protect you.

Please call us if you want us to take the RocketScience out of your IT.
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Wednesday, December 23, 2009

RIM - Blackberry outage: (not provider specific) 12/22/2009 - UPDATE(12/23/09)

We had send out a NOTIFICATION to our clients on RIM's latest outage yesterday.
What a pain. 2nd time this week.
This time, yesterday's outage, was down from 4:00pm to 12:00am.

Here is their statement:

“RIM Blackberry Statement - December 23rd

A service interruption occurred Tuesday that affected BlackBerry customers in the Americas. Message delivery was delayed or intermittent during the service interruption. Phone service and SMS services on BlackBerry smartphones were unaffected. Root cause is currently under review, but based on preliminary analysis, it currently appears that the issue stemmed from a flaw in two recently released versions of BlackBerry Messenger (versions 5.0.0.55 and 5.0.0.56) that caused an unanticipated database issue within the BlackBerry infrastructure. RIM has taken corrective action to restore service.

RIM has also provided a new version of BlackBerry Messenger (version 5.0.0.57) and is encouraging anyone who downloaded or upgraded BlackBerry Messenger since December 14th to upgrade to this latest version which resolves the issue. RIM continues to monitor its systems to maintain normal service levels and apologizes for any inconvenience to customers.

BE SURE TO UPGRADE to the latest version of BlackBerry Messenger. You can grab it by visiting blackberry.com/messenger http://blackberry.com/messenger from your BlackBerry's web browser or from BlackBerry App World http://appworld.blackberry.com/webstore/content/3729 .“


Not so good timing now that the Google phone is to be launched in Jan 2010 and cell provider wars is going to increase blaming each others networks were down or up. 


I am thinking about the GPhone but the blackberry is so quick and is simple. We'll see and give a review.
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Saturday, October 10, 2009

How to SUCCESFULLY connect your Entourage to Exchange 2007 server

Recently, my company implemented a new Exchange 2007 server for our email. No special changes or accommodations were made to support OS X. After a bit of searching and trial and error, I figured out the settings for Entourage to work when connected to the corporate network: email, contacts, and calendar all work.

In Entourage, and added a new Exchange email account. Click manual mode. During the setup,here are the two fields that require unique entries:
  1. Under the Account Settings tab, the Exchange Server field. Here is what works for me:
    https://my.internal.owa.server.name/exchange/username@domain.com
    Be sure to use /exchange/ rather than some other directory, and include your full email address afterwards.
  2. On the Advanced tab, for the Public folders server, I use this URI:
    https://my.internal.owa.server.name/public/username@domain.com
    Once again, use /public/ not some other directory.
Evidently /exchange/and /public/ are virtual folders that Exchange 2007 creates for backward compatibility. The data for the rest of the fields was as expected.

Need more help?

Call us to help take the RocketScience out of your IT.
|o| 818-579-7370
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I'm INFECTED: -- Security Tool --- Malware

What this programs does:

Security Tool, otherwise known as SecurityTool, is a rogue anti-spyware programs from the group of Virus baddies as System Security. This program is deployed through the use of Trojans and web pop-ups. When exploited via Trojan it will be installed onto your computer without your permission or knowledge. When promoted via web pop-ups, you will be shown a pop-up when browsing the web that states your computer is infected. If you click on the pop-up you will be brought to a page that shows an fake but real advertisement for ananti-malware Scanner.It will prompt you to download and install a Security Tool onto your computer.

Security Tool screen shot
IS this what you get?

When the program is installed it will be configured to start automatically when you login to your computer. Once started, it will perform a scan, and when finished, state that there are numerous infections on your computer. If you attempt to remove these infections, though, it will not allow it until you first purchase the program. The reality is that the scan results are a scam and the infected files it states are on your computer are actually legitimate Windows files. With this said, please do not manually delete any of the files it states are infections as it may affect the proper operation of your computer.

When the program is running you will be shown numerous alerts on your desktop and from your Windows taskbar. These alerts will state that your computer is under attack, that the Security Tool firewall has blocked a malware program, or that active malware infections have been detected. The text of some of the alerts you may see are:

Security Tool Warning
Spyware IE Monster activity detected. This is spyware that attempts to steal passwords from Internet Explorer, Mozilla Firefox, Outlook and other programs.
Click here to remove it immediately with SecurityTool.

and

Security Tool Warning
Some critical system files of your computer were modified by malicious program. It may cause system instability and data loss.
Click here to block unauthorized modification by removing threats (Recommended)


If you are infected with Security Tool then please use the guide below to remove it from your computer for free.

If you have already purchased the program, then we recommend that you contact your credit card company and dispute the charges as this program is a scam.

Tools Needed for this fix:


Automated Removal Instructions for Security Tool using Malwarebytes' Anti-Malware:

  1. Print out these instructions as we will need to close every window that is open later in the fix.

  2. Download Malwarebytes' Anti-Malware, or MBAM, from the following location and save it to your desktop:

    Malwarebytes' Anti-Malware Download Link


  3. Once downloaded, close all programs and Windows on your computer, including this one.

  4. Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MBAM onto your computer.

  5. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware checked. Then click on the Finish button.

  6. MBAM will now automatically start and you will see a message stating that you should update the program before performing a scan. As MBAM will automatically update itself after the install, you can press the OK button to close that box and you will now be at the main program as shown below.


    MalwareBytes Anti-Malware Screen

  7. On the Scanner tab, make sure the the Perform quick scan option is selected and then click on the Scan button to start scanning your computer for Security Tool related files.

  8. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you go and do something else and periodically check on the status of the scan. When MBAM is scanning it will look like the image below.


    MalwareBytes Anti-Malware Scanning Screen

  9. When the scan is finished a message box will appear as shown in the image below.


    MalwareBytes Anti-Malware Scan Finished Screen

    You should click on the OK button to close the message box and continue with the SecurityTool removal process.

  10. You will now be back at the main Scanner screen. At this point you should click on the Show Results button.

  11. A screen displaying all the malware that the program found will be shown as seen in the image below. Please note that the infections found may be different than what is shown in the image.


    MalwareBytes Scan Results


    You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keysand add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.

  12. When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.

  13. You can now exit the MBAM program.

Your computer should now be free of the SecurityTool program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes' Anti-Malware to protect against these types of threats in the future.

If you are still having problems with your computer after completing these instructions, then please contact TVG for help!


Thanks.


Garett

__________________

CEO

TVG Consulting

IT Business Solutions

Remember:

Back your corporate data up, locally and remotely.

Need a Solution? Call us at: 818-579-7370

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Wednesday, September 30, 2009

PALM PRE and SBS 2003 or EXCHANGE - SOLVED

There is alot of users out there having problems connecting the new Palm Pre with SBS 2003 or exchange.

Do I use the SSL or not? How do I get it onto the device? Will it sync with all my corporate needs?

Well..it's actually easy.

A. I live by my BB Bold. The PRE is actually a nice device because it's the Iphone with a keyboard. I would consider this PRE(next gen maybe) if it wasn't so plastic and had a little larger keyboard.

B. Back to HOW TO SYNC. You don't need to SSL.

Follow these steps for syncing with your corporate Exchange server or SBS 2003(Small Business Server 2003)

-> NON SSL setup
Email Address: firstname@yourdomain.com
Incoming Mail server: http://mail.yourdomain.com (NO /exchange) (NO httpS)

Domain: NOT the actual web domain.(ie not google.com). Use the server domain. Just like when you are logging into your desktop at work (myworkdomain.local\usename) Just drop the .local or .lan or how ever you are setup)

User name: (desktop login name)
Password:


Sync and test. Works pretty good. There are updates that are out that might improve some of the syncing, but looks like a cool device.



Garett

__________________
CEO
TVG Consulting

IT Business Solutions

Remember:
Back your corporate data up, locally and remotely.
Need a Solution? Call us at: 818-579-7370

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Wednesday, September 23, 2009

DELL now into Managed Services? Really? Stick with your genius

Been reading on this and going to be good for some and not others.

http://www.cfo.com/article.cfm/14441523

TVG is a Manged Services company. We provide 24/7 Enterprise IT Support and guidence for businesses that range from 15-300 desktops/users. Unlimited servers. Unlimited Tech Support, unlimited IT Consulting.

In addition to covering all servers type and desktops at a client location(s), we also provide:
Hosted Exchange servers(email servers)
Hosted Blackberry servers
Unlimited Remote support / and on-site support
Remote data backup services
Virtual servers and deployments for remote offices.

So what?

DELL is computer mamufacturing company. The do desktops and servers. Not Corporate IT support.
Now they buy Perot systems. Good IT company. Does that make/Will that make them a good IT support company now?
Sort of.

Well, the way I see this merger is only good for REALLY large environments. 1000-5000 users.
Dell is going to have to fork over millions a year in staff to support. The new DELL will probably only work with IT staff for certain things.

PLUS: Have you ever experienced Dell support? Its a real page turner (they litterally turn pages in trying to support)
Microsoft actually has good support(when you are a partner)

For the SMB Managed Service companies, we have to keep on doing what we keep on doing.
DELL will not be able to offer the personal touch, the hand's on experience, the sometime being a "therapist" to our clients(in a good way)

We want to become part of your family. We need to offer that touch.

This merger is alot of money, but that personal touch(not just selling everything under the sun to the client) will not be there.

Just a thought.

Garett
CEO
TVG Consulting

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Monday, September 21, 2009

BLACKBERRY HITS: Create Mail groups with ease

Do you frequently send out emails to multiple people?
Well...your BlackBerry phone supports email groups.

To create a group
->goto Address Book ->option for New Group. Name your new group, hit option then add your contacts. You can add their phone number or email address. This can be used for mass SMS texting as well. Be Careful.
-> when done, save group.

Once you've added all the addresses, click Menu and select Save Group. Now you're set. When you go to enter the To field of your email, your group will now pop up. Select it, and you're good.


Label: IT Consulting Burbank

Saturday, September 19, 2009

Moving to servers new Hardware? Try Swing Migration

Outgrowing your hardware on your servers?
Cannot add more harddrive to your servers?

Shadow Protect (Server Imaging software) will not work?

Then I suggest you try out the product called Swing Migration, by Jeff Middleton(http://www.swingmigration.com/)

It provides an outline and step by step process for IT professional on migrating old Windows 2000, 2003 and Small business servers to new servers.

It might seem overwhelming, but as in anything in life, take 1 step at a time. Undestand the concepts, understand why, and it will come easier than you think.

We are doing these because of older servers, non compatible servers that we cannot image to.

Best part: You can perform this for clients, and they don't have to go down for any significant amount of time. Same day sometimes!

Drop me a line if you have any outsider questions on it.


Garett

label- Tech Support 91601

Wednesday, September 16, 2009

Just profiled as one of the top 250 Managed Services Providers in US, for growth, service and approach to Managed Services. Cool.

Tuesday, June 2, 2009

Plug-N-listen?

Fully Functioning power strip/extensions PLUS it is used as a listening device. WOW.

You can connect to it remotely and listen in to what is going on at your house or Apt.

http://gadget.brando.com.hk/sim-card-spy-ear-power-extension-eight-sockets_p00839c024d001.html

David and Goliath: search war's continue

BING.com - Microsoft's new search tool. Announced on Monday.

Will it have an affect on Google's dominance in the search world.Well Paul Savage, and Irish Programmer, quickly made this site where you can compare GOOGLE to BING side by side.

http://www.blackdog.ie/google-bing/search.php


It's interesting whenm doing basic searches. What BING does have it is the quick ability to drill down for more options.

Try IMAGES on BING. Then you can choose: b/w or color, layout.

Try video's: Drill down.

Try shopping: another set of drill downs.

I don't know what I will do other than try BING.

It's just that google has "all those wonderful toys" included in google.

Monday, June 1, 2009

How to backup for Free( or almost free $50)

How to backup my Home Desktop computer to protect my files?

There are 2 ways you can and should be backing up. Majority are free.


Here are a couple that do a good job.

1. Local backup.

There are FREE local backup solutions and paid for ones(backup everything to a local external harddrive)

Windows has a built in backup solution call Windows Backup NT. Very Simple, not "pretty", but can backup.

Backups only files.

Another File backup free backup solution that is nice is GFI Backup solution:

http://www.gfi.com/backup-hm/

** all you need is an external harddrive to backup to. Purchase at any store.

2. Remote Backup

This system backups all important files(you choose), to a secure remote storage.

a. FREE REMTOE backup: 2 gigabytes worth

http://mozy.com/

https://mozy.com/registration/free


* MAC and PC

b. Carbonite.com - $50 per year, BACKUP EVERYTHING.

* Has trial period to see if you like it.

http://www.carbonite.com/

* PC only


Give it a shot!

Tuesday, May 26, 2009

Stop slacking off at work

here is a report that daydreaming is actually a good thing - in doses.

Benjamin Franklin, Telsa, among others, all knew the power of taking your mind off immediate issues, putting it out "there" and let your mind wander and "it" to help bring the answers.

Because when we are SO focused on a specific issues, we put on horse blinders and are not able to see outside the box.

Food for thought.


http://www.theregister.co.uk/2009/05/14/daydreaming/

Wednesday, April 29, 2009

New Logo / New Site / More Support...Coming soon.

Check out our New Logo:




New Website is coming soon.

Vendor Relationships

This is one reason why I went into consulting. When I was a IT manager, I constantly had to deal with consultants, providers, vendors, that just wanted to sell their wares. And only came around when it's time for the upgrades. I went into the services arena to become a better vendor/Consultant/Service Provider to our clients and to other vendors, to establish long term mutual agreeable relationships. I fight for my clients. They come first.

This month, has been an eye opener for vendor relationships.
Client / Vendor relationship:
You pay me to perform a service, I perform that service. I look into the best possible practices for that client. If I cannot do the job/project - then admit it.
Either find another solution or find another partner.

I have been tested this month. I have no idea what's in the coffee creamer, but It's seems like nobody gives a shite.
  • Multiple T1's going down (1 for 56 hours) 1( for 18).
  • Providers just saying "that's it", it's all your responsibility.
  • Vendors not calling back clients, when the client wants to spend money.
  • Vendors being SO generic in their approach to a situation, that it's mind boggling we actually listened.

I have had it. Serious.

We monitor 24.7, but when working with partner's where you're sometime on egg shells because of lack of communication, it's not worth my clients and our time.

At TVG we are always looking at Vendors that are NOT about them, but about the customer end concerns.

These are a series of simple questions that I follow and expect our vendors should follow:
  • Does you address the clients best interest?
  • Do you take responsibility for a your results?
**aka is it always somebody else's fault?
  • Do you follow-up?
  • Do you offer a guarantee? (yeah right AT&- !)
  • Do you ask us how your doing?
  • Do you do a quality check?
You have to give everyone a 2nd chance, but when you give them a 3rd and 4th chance,
  • It's not worth at the integrity of the client.
  • It's not worth our time to save some money.
  • It's not our time to be worried the the vendor is not capable to handle what they were hired for.

So, in the end, we are always trying to balance those questions for ourselves internally, to our clients, and to other vendors.

The pain happens when you have to pull a client out of a current vendor relationship.
Might be a little headache, but it's in the best interest of the client.
Show them the proof and why it's it a good move. If you have a good relationship with your clients and you have been looking after them and they have been profitable because of your guidance, then it is a good mood. You're not going to steer them wrong. Do your homework.

We're on the hunt....lot's of good stuff out there.

Goes back to that old phase:
Do unto others as you would have them do unto you. (especially if were paying for it!)

Monday, April 13, 2009

Kill'em with Kindness : part 1

A client a little bit ago, called and was upset about a follow up call. Our Support called and left a message, but then they called back after hours, it wasn't an emergency. We updated our ticket system, but the client never responded to the ticket. Who is to blame?

Nobody is the answer.
No, the answer is get the issue resolved and move on.

So what do you do when you have a good client/or annoying client has any issue that their needs are not being met?

You kill'em with kindness and get it resolved. That's what they are paying you for and expect.
Depending on what it is, it is usually a miss-communication.

  • Don't put it off - everyone hates this. Do it now.
  • Put on a smile before you call - See "It's about you" post.
  • Open a ticket/or take notes so it is clear.
  • Set a timeline/assign to team member
  • Follow-up - let them know it's done.

NOTE: Any clients that will be reading this - ALWAYS ENTER IN A TICKET :)
Entering in a ticket allow us to track every and any ticket you have. It keeps everyone accountable.

When this happens, I am grateful that the client comes to me personally and voices any concerns. That's why I got into this business, to make the pain go away.

Kill'em with kindness can also be applied to family gatherings where you know it's going to be annoying as hell, but in the end, everyone who moans or complains about life to you and you kill'em, will look at you as though you cared and listened.


Try it. See what happens.

Kick As* support, and have a good day

What is good customer support and what does it do for your company?

Customer support is mainly to resolve an issue for a client or customer, but it can have a side effect of brightening someones/client/customers day.

Good, friendly, thorough support can really put the client/customer in a good mood after the call.
You have the power.
That in turn will sometimes get a equally positive response and put you in a better mood.

Some people will not get this. This includes us TECH people.

This does follow a universal law(all you haters don't read).

I do believe that you attract what you think about and focus on. Additionally, your attitude is a good indicator of how well you are "tuning" in with the universe around you and what you can attract.

If you are in a crappy mood, EVERYTHING around you either is going break, not work, or frustrate the hell out of you. If your attitude sucks, the other person on the end of the phone will FEEL it and they inturn might turn angry.

Yeah yeah. Heard that before.

really? Try it. for 1 solid day, every time you pick up the phone, put a stupid smile, and kill the client/customer with kindness. See what happens. See how you feel. It works. It's not a trick.

Case in point: I called to get an RMA on a bluetooth device. I have not met a more friendly customer support person in my life. Granted I was not angry, but this guy exudes assistance. that's what I called for. I had to tell him. He said, "Thank you sir, that made my day". That in turn made free grateful.

At TVG when we are going to do our Support reviews, I am going to put that in our questions:
When calling TVG, after the call, are you in a good mood, better mood, or even more frustrated?



Go out and "make someones day" would you?

It's All about YOU.

Every entrepreneur goes into starting a business for many differnet reasons.

Some are the same: Be your own boss/Freedom/Express creativity/...
Some are not: Revenge on an old employer/get rich plan(scheme)/lame excuse to give mom/dad or even significant other.

Personally, I will never go back. It's 11:10pm on a Monday, still new at blogging, and I really love what I do. I can see the results of hardwork, I can see the results of planning, I can see the results of LACK of planning and bad management, I know my outcomes, I can see the future. I know my gut.

And most of all, I know it's all about me.

This does not mean I am an egomaniac. This means if I want any significant change in my life(personal or business), it has to start with me. I have to have an overwhelming desire to say - No more. I need to change. All I can say is it works.

I might be slower to the table than others, might not be as pushy, but I know what I want my business to be and I know what i can deliever.

Briefly, I started out as a IT manager of semi large TV Company. Then as the CTO/IT Manager of a larger Talent Agency in Beverly Hills, CA. I left that because the company imploded on itself, and I started consulting. It wasn't until I deceided to make a change, and not put up with the "comfort zone", that my company exploded. We have grown over 60% each year for the last 2 years.

So how'd you do it?

I know i have no followers at this point, but I will start to blog about what success has meant to TVG, how we are growing, our approach, the ups and downs, constant improvement, books to readyand how we have failed in the past and those failures which makes us better.

Is this then considered a diary entry? Oh no....

Wednesday, April 8, 2009

In the begining....

Just because it's in (Swedish- i believe) doesn't mean it's not universal.

Funny stuff.


Monday, March 30, 2009

Sending large emails - What to do?

We run into this issue with our clients all the time. Have to send out a large power point, a large email agreement or the best, "I have to send a email with 40 photos from last nights birthday bash. I just have to get it out today" all saved bigger than 2mb each. Not going to happen.



Every company has different policies on how large a user can send emails out(and receive)

We recommend no bigger than 2-5mb at maximum size. If you make it a policy to allow users to send emails out in this range, your bandwidth will choke. The torches will be lit and phone calls will be initiated on "why is our internet so slow?" and everyone will be in an uproar. Granted, one client has had a horrible time with their provider, and it's a bonded T that was killing them. That is the 2- 600lb gorilla's vendors banging their chest no taking any responsibility. That will be another post.

Getting back- Aside from proper internet best practices, users and clients still need to send out large emails. If you have a large connection, AND it won't affect other users, then you might be allowed by upper management to have those thresholds. It still becomes an issue because the larger the emails you send, those go into a queue in your Email server. When you clog that up with large email sending requests, you gotta wait.
Youtube, Hulu and music downloading/abuse will be another post.

There are 2 really good services that all you to send up to 2 gb(gigabyte not megabyte) of emails per email. You need to send that powerpoint that's 20 mb, that homevideo off your cell phone, contracts, these work great. They both allow you to send from YOUR email address but, it won't clog up your email system.

Check them out and play with them. Both allow for free accounts.

FILE 747
http://www.file747.com/ - free 30 mb sending account. Good for most users.

YOU SEND IT
Http://yousendit.com - send up to 100mb files. More limited on options, but on of the cool things about ysi is you have add-on's to your OUTLOOK, Powerpoint applications. You can send them right from thost apps.

Chocking bandwidth = bad
Using proactive tools that don't freak rest of company out=good

Saturday, March 28, 2009

"Gentlemen, let's Lock and Load" - 2009

Back in action. Been busy the last 2 years, but were backkkkkk.

So, still busy but now we are realizing that we have alot more responsibility to our base.
Why not share with them whats on our mind?

We are changing a few things around here at TVG.
New partners, new ticketing system and new approaches to service and support.

As a recap, we have dedicated partners in the following areas:

  • Provider of Data and Voice T1 service nationwide
  • Dell Gold Team server and desktop provider
  • HP Server and Desktop provider
  • Levono Server and Desktop provider
  • Cabling - network, Fiber and Coaxil.
  • VOIP phone Systems
  • Security Intrusion detection
  • Remote Data Backup services
  • We now have a full Cisco department for all Cisco WAN/LAN needs.

Dedicated Services coming soon:
  • Application development
  • Website design and support
Next couple of months:
Going to deploy our newest partner, Autotask.com. A very strong and detailed ticket system.
This is going to allow our Clients to get information quicker and issues resolved faster. Additionally, it will track my and TVG tech's time better, to make sure projects are on time and everything is accountable.

New hire coming. We are on the hunt for a new HelpDesk technician to add to our team and improve our processes and access.

Newsletter: This is to keep our clients up to date on hints, solutions, discounts and the latest news.

This is my 3rd entry ever, so please be kind.
I'm learning :)